Tag Archives: Service

Paytm’s Tech to Power SoftBank’s Mobile Payments Service in Japan

HIGHLIGHTS New smartphone-based payment service will be named PayPay It will be a joint venture between SoftBank and Yahoo Japan PayPay is planned to launch in fall 2018 SoftBank has announced that it will leverage the technology of India-based digital payments company Paytm in a new mobile payments service it is launching. The new smartphone-based payment service, named PayPay, will be a joint ... Read More »

Xiaomi Opens Its 1000th Service Centre in India, Has Presence in Over 600 Cities

Chinese phone maker Xiaomi on Wednesday announced the opening of its service centre number one thousand in India. The company which has presence in over 600 cities in the country, opened up its 1000th service centre in the city of Hyderabad, Telangana. With the milestone, Xiaomi also announced that 500 of these service centres are authorised to repair its Mi TV range, ... Read More »

Microsoft Posts Stronger-Than-Expected Results on Cloud, Business Service Growth

Microsoft on Thursday delivered stronger-than-expected earnings for the past quarter, lifted by gains in cloud computing and other business services. For its first fiscal quarter to September 30, the tech giant said profit was up 16 percent from a year ago to $6.6 billion (roughly Rs. 42,911 crores). Revenue meanwhile rose 12 percent to $24.5 billion (roughly Rs. 1,59,304 crores) for the one-time ... Read More »

Dean of Education retires after years of service to the educational community

Joe Johnson, Dean of the College of Education and Interim Dean of the College of Extended Studies, announced that he will retire from San Diego State in June of 2018. He has been an educator for 30 plus years and has had a fulfilling career in the academic field. “Joe has been a bright spot in our college from the time he ... Read More »

Russian Rocket Returns to Service With Launch of US Satellite

HIGHLIGHTS The Proton rocket carried a US telecom satellite, Echostar-21 The Proton-M was successfully launched at 6:45am (0345 GMT/ 9:15am IST) Echostar-21 will provide telecommunications services in Europe Russia on Thursday sent into space a Proton rocket carrying a US telecom satellite, Echostar-21, the first launch in a year after an engine glitch sparked a probe into manufacturing flaws. “The ... Read More »

How to Increase Your Customer Service

One of the most important parts of the services or goods that you provide to your customers is the customer service. Your customers will remember each interaction with your employees, making it necessary to provide them with a positive experience. Here are a few tips to increase your customer service. Discuss Empathy Many customers will call in having complaints with ... Read More »

Samsung Pay Mini Web Payments Service to Be Launched in South Korea This Quarter

Samsung Pay Mini Web Payments Service to Be Launched in South Korea This Quarter Tech giant Samsung Electronics Co Ltd said on Thursday it will launch a mobile web payments service for all smartphones powered by Google Inc’s Android mobile operating system in South Korea in the first quarter. The service, called Samsung Pay Mini, will allow Android smartphones to ... Read More »

SimpliSafe Home Security Service May Also Provide Small Business Solution

Securing the place we live and work in used to be a task best left for professional, but like almost every other industry, digital technology is also democratizing security. SimpliSafe Home Security lets you install a wireless security system with all the bells and whistles, without needing an expert and paying an arm and a leg for it. The SimpliSafe ... Read More »

Book Review: High Tech, High Touch Customer Service

0“What if you don’t want to use social media for your business?”  This is a question that I’m often asked and my answer is the same.  “You don’t have to.”  There is no right or wrong.  There are successful, profitable businesses out there that  don’t have a web site or a cell phone or a social media profile.  And in ... Read More »

AT&T Expands SMB Remote Tech Support Service From PCs to Servers

Dallas (PRESS RELEASE – May 13, 2011) – Building on the success of the popular AT&T Tech Support 360 service, which provides remote IT support for small and mid-size business PCs, AT&T announced recently the availability of remote IT support for SMB computer servers as well. With the new service – AT&T Tech Support 360 Server Support – small and ... Read More »