Tag Archives: Customer

AC for Indian bikers : BluSnap helmet cooler customer review

AptEner Technologies, a Bangalore-based start up is now selling the BluSnap, a helmet cooler that can fit any full face helmet. This cooler is meant to keep motorcycle riders comfortable, especially in hot weather during city traffic crawls. Here’s the first customer video review of the BluSnap. Watch how the helmet cooler fares in humid conditions of Mumbai, where it ... Read More »

4 Laundromat Upgrades Every Customer Wants to See

For many urban residents, the laundromat is a time consuming errand to run. It can take up to two hours to wash clothing for the week, especially if the individual stays at the laundromat with their clothing. Very few laundromats offer extra features or amenities for the customers while they wait for their laundry. For those that do, they can ... Read More »

How to Increase Your Customer Service

One of the most important parts of the services or goods that you provide to your customers is the customer service. Your customers will remember each interaction with your employees, making it necessary to provide them with a positive experience. Here are a few tips to increase your customer service. Discuss Empathy Many customers will call in having complaints with ... Read More »

Book Review: High Tech, High Touch Customer Service

0“What if you don’t want to use social media for your business?”  This is a question that I’m often asked and my answer is the same.  “You don’t have to.”  There is no right or wrong.  There are successful, profitable businesses out there that  don’t have a web site or a cell phone or a social media profile.  And in ... Read More »

What Changing Airline Phone Policies Can Teach You About Customer Experience (Watch

In-Flight Phone Calls May Be The Next Annoying Thing On Planes Disney Is The Undisputed King Of The 2016 Box Office Uber Updated Its Terms To Ban Flirting Between Drivers And Passengers So The US Is Almost $20 Trillion In Debt; Who Do We Owe? Your next airline flight could feature a whole new set of annoyances. U.S. aviation regulators ... Read More »

Wix Introduces Lightboxes to Grab Customer Attention

An ecommerce website is just like a retail store, with some items getting more attention than others.  In the store, this is usually achieved through displays that make the product stand out, which is the same concept behind Wix’s Lightboxes: grab the attention of the customer. The drag and drop website design platform recently announced the new feature on its ... Read More »

Why Customer Experience Matters Now More Than Ever

On May 19, 2001, Apple Inc. officially opened its first two retail stores in Tysons Corner, Virginia, and Glendale, California. The initial public opinion was along the lines of Apple being scoffed at and written off by critics as doomed from the start. But unfortunately for the critics, Apple’s retail operation would go on to become one of the most ... Read More »

Matt Stringer of Men’s Wearhouse: Mobile Wallet Tech Will Change Customer Engagement

Small Business Trends: Give us a little of your background. Matt: I came in 16 years ago and went from being one of three people in the marketing department – with a channel strategy almost exclusively TV. Now we’re a team that includes an in house creative team, a CRM team, a database marketing team, a brand planning team, a ... Read More »

VR, education and customer service: The social media trends to watch in 2017

Social media continues to serve as an important part of online interactions, but what’s in store for social in 2017? Education, virtual reality and using social media for customer service are key trends that will develop next year, according to Ryan Holmes, founder and CEO of Hootsuite. Hootsuite, founded in 2008, helps organizations manage multiple social media accounts and understand ... Read More »

Spotlight: Bornevia Offers Customer Support for an Underserved Market

There’s no shortage of SaaS or CRM offerings for businesses in the U.S. But there are other markets around the world that don’t necessarily have the same offerings to cater to their businesses. As an engineer in the Bay Area, Benny Tija realized that there may be a market for a product that he could build in his home country ... Read More »