Social media continues to serve as an important part of online interactions, but what’s in store for social in 2017? Education, virtual reality and using social media for customer service are key trends that will develop next year, according to Ryan Holmes, founder and CEO of Hootsuite. Hootsuite, founded in 2008, helps organizations manage multiple social media accounts and understand ... Read More »
There’s no shortage of SaaS or CRM offerings for businesses in the U.S. But there are other markets around the world that don’t necessarily have the same offerings to cater to their businesses. As an engineer in the Bay Area, Benny Tija realized that there may be a market for a product that he could build in his home country ... Read More »
We all know that companies would prefer to have only good reviews, and that company performance is largely motivated by obtaining such feedback because it helps businesses thrive. Reviews play an important role, as ReviewTrackers.com reports that 85 percent of consumers read them to determine whether or not local businesses are good or not. However, many people don’t realize just ... Read More »
Customer relationship management has always felt like the wrong term to me. You don’t “manage” customers. You don’t “manage” your relationship with a customer. You might nurture it. You might encourage it. You would strive to strengthen it. But manage? No. However, I understand what a company is aiming for when they say it, and the term has stuck for ... Read More »
As a small business owner, it is imperative to retain the customers you have as attracting new customers costs nearly seven times the amount it does to retain an existing one. In addition, your existing customers are fourteen times more likely to buy from you than a new customer. Here are the facts: 86 percent of consumers say loyalty is primarily ... Read More »
As a small business owner, it is imperative to retain the customers you have as attracting new customers costs nearly seven times the amount it does to retain an existing one. In addition, your existing customers are fourteen times more likely to buy from you than a new customer. Here are the facts: 86 percent of consumers say loyalty is primarily ... Read More »
Customer experience is the number one concern when creating your website. You might not get it down the first time. Revisiting your design and features is a regular part of maintaining that site. Here are 10 smart widgets (mostly WordPress-only) that will allow you to tweak your site functionality to offer your customers more options to play with your site. 1. ... Read More »
Twitter Inc is seeking revenue outside traditional advertising sales by helping companies develop customer service channels on its platform, according to its most senior executive in Latin America, a testing ground for the new strategy. Guilherme Ribenboim said in an interview on Friday that features launched this week give businesses more ways to automate customer service through direct Twitter messages ... Read More »
Techosta Where Tech Starts From