The increase in online business has introduced multiple customer service tools that enable the business to deliver best customer experience. With the introduction of a mobile platform, the customer service tools are majorly built to work on mobile device.
For every business (basically online business) customer plays an important role in enhancing the business and getting a good amount of profit. There are many service providers which use Account Management software to track their customer and respond them accordingly. But for a customer, the customer service tools work as a boon where they can share their experience.
So, let’s find out some popular tools that you can use to promote the customer experience.
Live Chat: Whether you are running an online store or are providing services to clients, it’s important to add the Live chat feature on your website. There are many plugins that can allow you the addition of live chat feature on your website. It allows your customer to receive an instant response to their queries.
Forums: In many websites, you might have seen a dedicated sub-domain where customers can either get assistance or share their response about a particular product. Such platform is called a discussion platform or Forum. The forum is very important for a business as it allows your customer to engage with your website and share his/her experience with other audience.
Social Media: If you are a social media expert, you can easily understand the potential of using social media for your business promotion. Being one of the largest platforms for your users, you can be asked any sort of query or any experience over it. There are social platforms where your customers/followers are allowed to share their reviews and hence it becomes a vital part to be considered.
Automatic Callback: To entertain your customers there is a technology of auto-calling, which is really amazing and have maximum output. Here the use of virtual telephonic system allows you to call your customers on their request and share your expertise to resolve any of their queries. This helps you maintain a long-term customer. You can even convert a visitor into a customer in no time.
Chat Bots: Do you know that many a time, you receive the response from a business via virtual assistance which is generally called as chatbots. They are computer generated Artificial Intelligence (AI) technology that allows reading the customer demand and responding them accordingly. The best part is that it requires the least manpower and you are always assured of positive feedback by the human being. Also, it will allow you to serve your customers throughout the day.
All in all, it’s your customer that has provided recognition to your brand. Lacking trustworthy customer will ever let you the benefit you ever expect. So, check out which of the above-mentioned service tools is you currently using and which of you can add for your customer.
Share your experience after using any of the above customer service tools in the comment section below and let us know which other tools will you recommend for your business?