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Uber Loses Bid to Keep Acquisition Report Secret From Waymo

HIGHLIGHTS Uber’s case against Waymo has gone in favour of the latter Waymo accused Uber to be possessing its stolen self-driving tech files Uber has denied Waymo’s trade-secret theft allegations Uber Technologies lost a battle to prevent Waymo from seeing an internal report the Alphabet Inc. unit is betting will show that its former engineer colluded with the ride-hailing giant ... Read More »

How to Increase Your Customer Service

One of the most important parts of the services or goods that you provide to your customers is the customer service. Your customers will remember each interaction with your employees, making it necessary to provide them with a positive experience. Here are a few tips to increase your customer service. Discuss Empathy Many customers will call in having complaints with ... Read More »

Defending Against Social Media Hacks: Everything You Need to Know

Unfortunately, hacking has become all too commonplace. Almost daily, we read headlines about hackers breaking into banks, government institutions and sensitive databases containing troves of personal information. Your social media accounts and those of your clients are no exception. CNN, celebrities and even Facebook co-founder and CEO Mark Zuckerberg last year have all had their social media accounts hijacked at some ... Read More »

Kitchen gadgets review: animal mugs – it’s not right to pour boiling water over a cat’s head

As I sip, the cat’s ears rise to meet me. It should be cute, but isn’t. And who can drink that much tea? Photograph: Jill Mead for the Guardian What? Cat and dog mugs (£12, utilitydesign.co.uk). Porcelain bowl with handle and integrated interior statuette. Why? Miaow do you like your tea? One sugar, one hellish surprise? Well? OK, so these ... Read More »

Build 2017: Microsoft CEO Satya Nadella Says Tech Sector Needs to Prevent a ‘1984’ Future

HIGHLIGHTS Microsoft’s Nadella announced that 500 million devices run Windows 10 He made the announcement at ongoing Build 2017 developers conference Microsoft also revealed new AI tools Microsoft chief executive Satya Nadella said Wednesday tech developers have a responsibility to prevent a dystopian “1984” future as the US technology titan unveiled a fresh initiative to bring artificial intelligence into the ... Read More »

Facebook Trending Topics Tweaked to Show More News Sources

HIGHLIGHTS New design will offer a “carousel” with a variety of websites Aim is to help people “feel more informed about the news in their region” The update “does not affect how trending topics are identified” Facebook on Wednesday unveiled its latest redesign to its “trending topics” feature – its latest move to give users a variety of sources on ... Read More »

How to Choose a Reliable iPhone Repair Centre

Because of the widespread usage of Apple products, almost everyone has an iPad or an iPhone, and people of all ages have at least one Apple product. However, these gadgets, like any other electronic item, can get damaged, and require repair and maintenance. Most Apple products come with a warranty – and if your device is still under warranty, then ... Read More »

DJUBO to Conquer South Asian Hotel Tech Market

DJUBO, a cloud based 360 Hotels Sales Platform, has now entered the South Asian hotel tech market after announcing its partnerships with Traveloka and Pegi Pegi. DJUBO as a company has grown 12x in revenues in just 18 months of their launch in India. It has 2000+ clients and is already the single largest hotel tech company with hotel clients ... Read More »

Tories pledge to push social media firms to fight online extremism

Ben Wallace’s comments follow a Guardian investigation into the way Facebook moderates content. Photograph: Dado Ruvic/Reuters The security minister, Ben Wallace, has said that a Conservative government would increase the pressure on social media companies to help fight online extremism in the wake of the Manchester Arena attack. He said ministers were open to consider financial penalties or a change ... Read More »

US financial technology firm Redline to create 20 new jobs in Belfast

Alastair Hamilton, Invest NI, pictured with Rob McCollum, Redline Trading Solutions. The company has chosen Belfast as the location for a new global support centre creating up to 20 jobs AN AMERICAN financial technology company has chosen Belfast as the location for a new global support centre, set to create up to 20 jobs. Redline Trading Solutions, a niche global ... Read More »