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In the Q1 2021 Social Media and CX Trends Report, Socialbakers provides an analytical look at the growing importance of customer experiences and the data in paid, organic, and influencer marketing that marketers need to know to deliver stellar CX in 2021. Highlights of this report include the effects of social on the pre- and post-purchase customer journey and the ... Read More »
State of Social Media and CX: Key Insights From Q1 2021
