Tag Archives: Service

Book Review: High Tech, High Touch Customer Service

0“What if you don’t want to use social media for your business?”  This is a question that I’m often asked and my answer is the same.  “You don’t have to.”  There is no right or wrong.  There are successful, profitable businesses out there that  don’t have a web site or a cell phone or a social media profile.  And in ... Read More »

AT&T Expands SMB Remote Tech Support Service From PCs to Servers

Dallas (PRESS RELEASE – May 13, 2011) – Building on the success of the popular AT&T Tech Support 360 service, which provides remote IT support for small and mid-size business PCs, AT&T announced recently the availability of remote IT support for SMB computer servers as well. With the new service – AT&T Tech Support 360 Server Support – small and ... Read More »

VR, education and customer service: The social media trends to watch in 2017

Social media continues to serve as an important part of online interactions, but what’s in store for social in 2017? Education, virtual reality and using social media for customer service are key trends that will develop next year, according to Ryan Holmes, founder and CEO of Hootsuite. Hootsuite, founded in 2008, helps organizations manage multiple social media accounts and understand ... Read More »

Apple to Charge AirPods Buyers for Battery Service Even Under Warranty

HIGHLIGHTS AirPods battery inefficiency even in under a year will levy a fee Battery service in warranty will cost $49 for each component Battery service out of warranty will cost $69 for each component Apple has finally started taking pre-orders of the AirPods after much delay, and the accessory is set to hit shelves on December 21. The company has ... Read More »

Can Twitter Become the Next Big Customer Service Channel?

Twitter Inc is seeking revenue outside traditional advertising sales by helping companies develop customer service channels on its platform, according to its most senior executive in Latin America, a testing ground for the new strategy. Guilherme Ribenboim said in an interview on Friday that features launched this week give businesses more ways to automate customer service through direct Twitter messages ... Read More »

Finding the Right Car Service

When you choose to own a car, you shoulder the responsibility of maintaining that car, and making sure that the car is in good condition, and that it is repaired regularly. However, finding the right repair service for your car can be difficult, especially if you’re in a place where you’re unsure of the quality of service offered; or if ... Read More »

Periscope Producer Extends the Live Streaming Service Beyond Phones

Twitter is taking the smartphone shackles off its live-video service Periscope in its latest attempt to broaden its audience. The Periscope Producer feature announced Thursday will let media companies and other users pipe live video feeds directly into Twitter, without using a smartphone to record the images. Since its debut early last year, Periscope had been confined to live video ... Read More »

AMD Reaches Deal With Alibaba to Use Chips in Cloud Service

‘ AMD Reaches Deal With Alibaba to Use Chips in Cloud Service Advanced Micro Devices Inc., struggling to re-establish its data centre chip business, said Alibaba Group Holding Ltd. plans to provide cloud-computing services based on its graphics semiconductors. China’s largest e-commerce company is working on expanding the range of services it offers over the internet and will work with ... Read More »

Amazon Pantry Grocery Box Service Launched in Hyderabad

  HIGHLIGHTS The service has been launched only in Hyderabad for now Amazon Pantry is available to regular Amazon India customers There is a delivery charge of Rs. 20 per box Amazon India on Wednesday announced the launch of itsPantry service in Hyderabad, where customers can shop for over 4,000 everyday essentials. “Using Amazon Pantry, customers can now shop for ... Read More »

Hardware as a Service: HP Gets Ready to Lease Computers to Businesses

HIGHLIGHTS HP to offer hardware products on lease as PC demand weakens Will monitor its device’s health and offer replacements accordingly Promises to ensure that all data is wiped-off post device’s use HP Inc., the second largest PC-maker in the world after Lenovo, on Thursday said that it will start offering computers and other hardware products on lease going ahead ... Read More »