Tag Archives: Service

Dean of Education retires after years of service to the educational community

Joe Johnson, Dean of the College of Education and Interim Dean of the College of Extended Studies, announced that he will retire from San Diego State in June of 2018. He has been an educator for 30 plus years and has had a fulfilling career in the academic field. “Joe has been a bright spot in our college from the time he ... Read More »

Russian Rocket Returns to Service With Launch of US Satellite

HIGHLIGHTS The Proton rocket carried a US telecom satellite, Echostar-21 The Proton-M was successfully launched at 6:45am (0345 GMT/ 9:15am IST) Echostar-21 will provide telecommunications services in Europe Russia on Thursday sent into space a Proton rocket carrying a US telecom satellite, Echostar-21, the first launch in a year after an engine glitch sparked a probe into manufacturing flaws. “The ... Read More »

How to Increase Your Customer Service

One of the most important parts of the services or goods that you provide to your customers is the customer service. Your customers will remember each interaction with your employees, making it necessary to provide them with a positive experience. Here are a few tips to increase your customer service. Discuss Empathy Many customers will call in having complaints with ... Read More »

Samsung Pay Mini Web Payments Service to Be Launched in South Korea This Quarter

Samsung Pay Mini Web Payments Service to Be Launched in South Korea This Quarter Tech giant Samsung Electronics Co Ltd said on Thursday it will launch a mobile web payments service for all smartphones powered by Google Inc’s Android mobile operating system in South Korea in the first quarter. The service, called Samsung Pay Mini, will allow Android smartphones to ... Read More »

SimpliSafe Home Security Service May Also Provide Small Business Solution

Securing the place we live and work in used to be a task best left for professional, but like almost every other industry, digital technology is also democratizing security. SimpliSafe Home Security lets you install a wireless security system with all the bells and whistles, without needing an expert and paying an arm and a leg for it. The SimpliSafe ... Read More »

Book Review: High Tech, High Touch Customer Service

0“What if you don’t want to use social media for your business?”  This is a question that I’m often asked and my answer is the same.  “You don’t have to.”  There is no right or wrong.  There are successful, profitable businesses out there that  don’t have a web site or a cell phone or a social media profile.  And in ... Read More »

AT&T Expands SMB Remote Tech Support Service From PCs to Servers

Dallas (PRESS RELEASE – May 13, 2011) – Building on the success of the popular AT&T Tech Support 360 service, which provides remote IT support for small and mid-size business PCs, AT&T announced recently the availability of remote IT support for SMB computer servers as well. With the new service – AT&T Tech Support 360 Server Support – small and ... Read More »

VR, education and customer service: The social media trends to watch in 2017

Social media continues to serve as an important part of online interactions, but what’s in store for social in 2017? Education, virtual reality and using social media for customer service are key trends that will develop next year, according to Ryan Holmes, founder and CEO of Hootsuite. Hootsuite, founded in 2008, helps organizations manage multiple social media accounts and understand ... Read More »

Apple to Charge AirPods Buyers for Battery Service Even Under Warranty

HIGHLIGHTS AirPods battery inefficiency even in under a year will levy a fee Battery service in warranty will cost $49 for each component Battery service out of warranty will cost $69 for each component Apple has finally started taking pre-orders of the AirPods after much delay, and the accessory is set to hit shelves on December 21. The company has ... Read More »

Can Twitter Become the Next Big Customer Service Channel?

Twitter Inc is seeking revenue outside traditional advertising sales by helping companies develop customer service channels on its platform, according to its most senior executive in Latin America, a testing ground for the new strategy. Guilherme Ribenboim said in an interview on Friday that features launched this week give businesses more ways to automate customer service through direct Twitter messages ... Read More »